If you would like to contact Designs by JuJu please use the contact form found below. Please allow us 48 hours to reply to your inquiry. *We are no longer able to provide customer service through Facebook.*
Designs by JuJu cannot accept orders by telephone at this time. We apologize for any inconvenience.
- change your email address or other info
- view/download orders placed
- view saved shopping cart or wish list
- view gift certificate balance
Download your designs instantly!
Customer service via email hours:
Monday-Friday: 9am-6pm EST
We respond to customer support emails during the above listed hours.
CLOSED WEEKENDS AND MAJOR HOLIDAYS
Our customer support department will be CLOSED on weekends. We will respond to your email as quickly as possible on the next business day.
Designs By JuJu
PO Box 873
Rindge, NH 03461-0873
NOTE: IF YOU DO NOT RECEIVE A REPLY TO YOUR EMAIL WITHIN 48 HOURS, PLEASE CHECK YOUR SPAM/JUNK FOLDER. IF IT IS NOT THERE, PLEASE RE-SEND YOUR EMAIL. WE RESPOND TO ALL EMAILS PROMPTLY. PLEASE NOTE WE ARE CLOSED WEEKENDS AND ALL MAJOR HOLIDAYS.
IT IS OUR SINCERE DESIRE TO ASSIST YOU AS EFFICIENTLY AND EFFECTIVELY AS POSSIBLE. PLEASE HELP US TO HELP YOU BY PROVIDING AS MUCH DETAIL AS POSSIBLE WHEN SUBMITTING YOUR TICKET.
in order for us to provide speedy customer service and help you resolve your issue please provide the following information in your message that may pertain to your issue:
- Exactly which files you may be experiencing difficulty with. Please provide SKU, size used, embroidery format.
- Exactly what is happening, and what steps you have taken. Did you get any error message?
- What operating system are you using? ie: Windows 10, macOS, etc.
- What web browser? ie: Chrome, Safari, Internet Explorer (version), etc.
- What embroidery machine do you have? What embroidery software (and version) are you using? These two answers are VERY important to help us to best assist you.